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Orders may only be canceled within 2 hours of the order being placed. After 2 hours, your order is prepared and is shipped out shortly after that.
Unfortunately, once your package is shipped we are unable to cancel your order. We apologize for any inconvenience this may cause.
You have 14 calendar days to return an item from the date you received it. If 14 calendar days have gone by since you receive your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without first contacting us.
To return your product, you should mail your product to PO Box 14084, San Juan PR 00916, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.